Pjama FAQ's

WHY SHOULD I USE PJAMA?

Pjama is a unique product for both children and adults who suffer from bedwetting. It is a pyjama that protects the bed and mattress when an accident happens. The urine is absorbed by the pants, keeping the bed dry. They are discreet and look just like regular pyjama pants, which makes them
perfect for sleepovers. Only the wearer will know if an accident happens. Pjama can be re-washed repeatedly, and they are an environmentally friendly alternative to other disposable products available on the market.

IS PJAMA AVAILABLE IN OTHER COLOURS?

No, Pjama treatment pants and shorts only come in grey, and Pjama original pants and shorts in blue.

HOW DOES PJAMA WORK?

Pjama contains a super absorbent material which makes sure no moisture leaves the pants/shorts. The material also makes sure the wearer gets immediate feedback that he/she wet the bed. This is an important aspect of the treatment of bedwetting.

HOW MUCH DOES PJAMA ABSORB?

You can see how much Pjama absorbs in this table

HOW DO I USE PJAMA CORRECTLY?

For the best comfort and effect, underwear should not be worn with the Pjama pants/shorts. It is important to choose the right size as the Pjama pants/shorts should fit properly around the waist and close to the skin, without being too tight. Remember to not tuck a t-shirt in the pants/shorts since the liquid can travel through the t-shirt onto the bed linen. Read more about ‘how to use Pjama’.

DO I STILL NEED A MATTRESS PROTECTOR?

No. When an accident occurs the Pjama absorbs all the urine and will remain dry on the outside. This means that the bed linen and mattress are protected.

WHAT'S THE LIFESPAN OF A PJAMA PRODUCT?

How long a Pjama will last depends a lot on how it is handled. The hardness of the water, the detergent used and how it is washed and dried affects the lifespan. Just like it does for other garments.

DOES PJAMA WORK WHILE SITTING?

Depending on whether you sit up or lie down the moisture will end up in different spots. Pjama is designed and tested for use when lying down. No tests have been performed for using Pjama when sitting.

MY PJAMA IS LEAKING, WHAT IS WRONG?

In many cases the product is being used incorrectly. This can be due to things like the size is too big or that a t-shirt is tucked into the Pjama. It can also be due to the person using Pjama voiding multiple times throughout the night without waking up and in the end the total amount of urine voided is above the absorption capacity of that specific size.  Please check the size guide listing the absorption capacity for each size.
If you discover a manufacturing defect, contact us and we will handle the case.

WILL MY PJAMA SMELL?

Pjama is made of textiles that have antibacterial properties to reduce the odour coming from urine. However, we cannot guarantee that they are completely odourless due to that the smell from urine varies greatly from person to person, depending on things like what you eat and drink.

It is important that washing and drying is done correctly to avoid problems with the odour. Additional tips are to rinse out the Pjama before washing them, and to wash them as soon as possible.

ARE THERE OTHER SIZES THAN THE ONES SHOWN IN THE SHOP?

No, we only offer the sizes you see on the product pages. Unfortunately it is not possible to offer alternative sizes at this time.

HOW DO I WASH PJAMA?

Pjama is a washable, and reusable product that is easy to use. For the longest life of the product please follow these guidelines:

  • If you have been using the alarm sensor, please remove it before washing.
  • Turn Pjama inside out so that the waterproof membrane does not keep the liquid inside the shorts and pants.
  • Rinse out the Pjama before washing and make sure to wash it as soon as possible.
  • Wash with garments with similar colours.
  • Do not wash your Pjama with sharp objects. For example, zippers, bras or other metals.
  • Wash at a maximum temperature of 60°C.
  • Finish the washing programme at high spin speed cycle. If your washing machine does not have a high spin speed cycle you might need to spin and drain one more time.
  • Do not dry clean, use fabric softener or iron the product.

The unique features of the Pjama leads to a longer drying time of the product in comparison with other textile garments.

HOW LONG IS THE DRYING TIME?

Pjama contains an absorbent material which affects the drying time. How long it takes depends on several factors such as humidity, the temperature in the room and the efficiency of the washing machine’s high spin speed cycle.

Pjama contains an absorbent material which affects the drying time. How long it takes depends on several factors including humidity, the temperature in the room and the efficiency of the washing machine’s high spin speed.

To keep the drying time as short as possible it is good to:

  • Dry Pjama’s inside out, either outdoors or at room temperature. It is also possible to tumble dry Pjama
  • If you use a tumble dryer make sure the temperature does not exceed 60°C.
  • In humid climates it can take 1-2 days for Pjama to line dry.
  • Depending on your dryer Pjama might not feel completely dry when taking it out of the dryer. Hang it on the line for an hour and it should feel dry.

WHAT IS THE DIFFERENCE IS BETWEEN THE BLUE AND GREY PJAMA PANTS AND SHORTS?

BLUE & GREY

Both blue and grey Pjama pants and shorts protect sheets, duvets and mattresses.

The absorbency capacity is the same for the High Absorption pants and shorts as per the size guide.

GREY

You can connect them with the Pjama bedwetting alarm.

The GREY pants and shorts are also available in a Light Absorption version, but only in size Age 6-8, 8-10 and 10-12, see the size guide.Pjama LIGHTis slightly less absorbent and an option for wearers that only leak a small amount of fluid, or to be used towards the end of the treatment. As Pjama LIGHT is thinner they dry quicker.

WHAT IS PJAMA LIGHT?

Pjama LIGHTis a slightly less absorbent Pjama pant or short, and an option for wearers that only leak a small amount of fluid, or to be used towards the end of the treatment. As Pjama LIGHT is thinner they dry quicker. Pjama LIGHT are only available in size Age 6-8, 8-10 and 10-12.

Pjama Treatment

CAN I USE MEDICINE AT THE SAME TIME AS WE USE THE ALARM?

Yes, but we recommend not to. If your alarm treatment is not successful, then you could ask a doctor if medicine might help your child.

WHEN SHOULD PARENTS SEEK BEDWETTING TREATMENT?

If your child is wetting the bed at the age of 5+ years, you should seek help from a doctor.

DOES BEDWETTING SUBSIDE WITHOUT TREATMENT?

Most children will grow out of wetting the bed, but this can take years and can cause frustration. Our recommendation is to get help and treat the problem.

MY CHILD IS A HEAVY SLEEPER. WILL THE TREATMENT DISRUPT HIS/HER SLEEP?

Every child is different. In the beginning it is important that the adult wakes up with the alarm to wake the child up and take them to the bathroom. After a while the child will learn to wake up when the alarm goes off.

Alarm

HOW DO I GET STARTED USING THE ALARM?

The alarm is really easy to use. Connect the sensor to the pants or shorts. Turn on the alarm and choose an alarm signal and volume that is suitable.  You are ready to go.

MY ALARM DOES NOT WORK

Make sure that the sensor is connected to the pants/shorts. If the alarm still is not working, please contact us at support@e3health.com.au

HOW DO I CONNECT THE ALARM TO MY PHONE?

The alarm is easy to connect to your phone. Just download the app and make sure that bluetooth is enabled on your phone.

When you leave your home and come back there is no need to do anything.  The sensor automatically connects with the phone as long as Bluetooth and the Pjama App are running.

HOW CAN I TEST THE ALARM TO KNOW IT IS WORKING?

To test if the alarm is working you can short-circuit the sensor. 

If you have the Pjama Bedwetting Alarm use a metal object like a pair of scissors or a nail for a few seconds. The alarm signal will be activated when it is working.

If you have Pjama Connect put a drop of Water on your Pjama Connect Sensor. The alarm on your phone will go off indicating that the alarm is working.

After you short circuit the alarm you have to wait 1 minute before short circuiting the alarm again.

OUR CHILD SLEEPS THROUGH THE ALARM WHAT DO WE DO?

It is common for children that suffer from bedwetting to sleep deeply. That is why it is important to wake up the child when the alarm goes off so they will learn they had an accident. 

You can easily connect the alarm to your phone and by alerting you when the child is urinating you can help the child with waking up.

To be able to treat bedwetting it is very important that the child wakes up when they have a urinary accident.

I CAN'T SEE THE ALARM UNIT IN THE LIST OF PAIRED BLUETOOTH DEVICES ON OUR PHONE

The alarm unit is automatically paired with your phone when the Pjama App is being installed on your phone as long as Bluetooth is already activated.

There is therefore no need to pair the alarm with the phone after the Pjama App is installed.

The alarm connection is not listed as an active unit on your phone because we are using the Bluetooth broadcast protocol.

HOW DO YOU ACTIVATE THE ALARM UNIT?

The alarm unit is activated by pressing the on/off button, and the selected alarm signal will sound between 5 to 8 seconds. A red LED light is then flashing, indicating that the alarm unit is on.

DURING THE NIGHT THE MOBILE ALARM TURNS ON BUT NOT THE ALARM UNIT

The alarm unit operates in parallel with the phone. Is it possible that the alarm unit was not turned on? The alarm unit does not work while it is being charged.  Could it be possible that the alarm unit was connected with the charger cable during the night?

MY ALARM HAS STOPPED WORKING

It is possible that the sensor has lost its connection with the alarm unit.

You have to manually pair the alarm unit with the sensor.

Proceed by doing this:

  • Press the volume and alarm signal buttons simultaneously until the alarm stops.  Then short circuit the sensor by using a metal object for 5 seconds.
  • The alarm unit indicates that it is paired with the sensor by sounding the alarm.

Please note that after the alarm is set off the LED light will be solid for a minute.  When the LED light starts flashing you can test it again if you want to.

HOW DO I RUN THE ALARM SOLELY ON THE PHONE AND NOT THE ALARM UNIT?

To only use the alarm on your phone you have to turn off the alarm unit.  It is important that you download the Pjama App to your phone with Bluetooth enabled so when running the app the sensor can connect with your phone automatically via Bluetooth.

HOW DO I CONNECT THE NEW SENSOR TO THE ALARM UNIT?

Each sensor is connected to a particular alarm unit and therefore you need to pair the new sensor with your existing alarm unit. Press on the volume and alarm signal button simultaneously until the alarm stops. Then short circuit the new sensor by using a metal object for 5 seconds. The alarm unit indicates that it is paired with the new sensor by sounding the alarm.

Please note that after the alarm is set off the LED light will be solid for a minute.  When the LED light starts flashing you can test it again if you want to.

HOW MANY PHONES CAN BE CONNECTED WITH THE SENSOR?

A maximum of 8 phones.

AFTER CHARGING THE ALARM UNIT, HOW LONG DOES THE CHARGE LAST?

Approximately 1-2 weeks depending on how much you use it.  The red LED light flashes with shorter intervals when you need to charge the alarm unit.

HOW LONG DOES THE BATTERY IN THE ALARM UNIT LAST?

At least a year.

THE ALARM UNIT HAS STOPPED WORKING. WHAT IS THE PROBLEM?

The alarm unit does not work when you charge it.  Can it be possible that you have had the charger cable connected to the alarm unit?

APPROXIMATELY HOW LONG DOES THE ALARM ON THE PHONE TAKE TO ACTIVATE AFTER THE PJAMA CONNECT SENSOR HAS BECOME WET?

It can take from 0 to 3 seconds for the alarm to activate when there is an accident. According to clinical experts a reaction time of 0 to 3 seconds is acceptable.

WE HAVE HAD A FEW FALSE ALARMS WHAT SHOULD WE DO?

Our quality department suggest you to pair the alarm unit with the sensor as it can be possible the connection has been lost.

To pair the sensor with the alarm unit, press the volume and alarm button simultaneously for a total of 3 seconds. Then short circuit the sensor by using a metal object like a pair of scissors or a nail for a few seconds if you have the Bedwetting Alarm Unit System. The alarm unit indicates that it is paired with the sensor by activating the alarm signal.

If you have the Pjama Connect Alarm, put a drop of Water on your Pjama Connect Sensor. The alarm on your phone will go off indicating that the alarm sensor is paired with your phone.

DOES THE SENSOR CORRODE IF IT IS COVERED BY URINE FOR A WHOLE NIGHT?

Urine can cause oxidation of metal, but the functionality is intact if it is not exposed to too much urine. We recommend to wash the sensor after each use and dry it.

DryGuardians App

WHY DO YOU HAVE TO SHARE YOUR LOCATION IN THE PJAMA APP?

The reason to share your location is that we send messages to our users about the treatment and how it progresses at 6pm local time.  Because we have users worldwide we avoid having messages sent in the middle of the night if we know the location of the user.

I CAN ONLY REGISTER ONE INCIDENT PER NIGHT. IS IT POSSIBLE TO REGISTER MORE THAN ONE INCIDENT?

It is only possible to register one incident per night. From a medical perspective, it is only the first incident that is of interest for the treatment process thus we have only made it possible to register one incident.

HOW LONG SHOULD WE WAIT BEFORE WE REGISTER THE INFORMATION IN THE PJAMA APP?

The phone needs to be in close proximity to the user and the sensor to allow the alarm to activate when there is an accident and make it possible for the App to register the time of when the alarm is activated. The distance between the phone and the sensor can vary depending on the type of phone being used but we recommend to keep a distance of no more than 10 meters. It is also important that Bluetooth is turned on in the Pjama App so that the alarm goes off.

If the alarm is not activated when an accident occurs it could be possible that the distance between the phone and the sensor is too far apart. The Bluetooth technical specification reach is determined to be at a maximum of 10 meters for a reliable connection, as per Ericsson, the inventor of Bluetooth.

THERE IS A RED RING AROUND A FEW DATES IN THE CALENDAR, WHAT DOES THAT MEAN?

The red ring around the date means the registration of information is incomplete. For example, when you register the time of going to bed, and press save, a red ring appears around that date. When the alarm activates during the night the ring will be filled solid. If you have a few nights with a red ring around the date it could mean that the phone was not close enough to the sensor when the alarm went off and thus automatic registrations cannot take place. It is however possible to later manually register the time for the accident.

Reminder Watch

HOW TO SET THE TIME?

- When the screen is black, press the top Time/Alarm top button to see the current time setting.

- When the time is showing, hold down the Time/Alarm button until the hours are flashing.

- Press the top Time/Alarm button to increase the hours and the bottom Timer button to decrease the hours.

- When the hours are correct, hold down the top Time/Alarm button until the minutes are flashing.

- Press the top Time/Alarm button to increase the minutes and the bottom Timer button to decrease the minutes. When the correct time is shown, wait 5 seconds until the screen turns off. The time is now set.

- The time setting of the second alarm (out of 15 alarms) is reached after pressing the top Time/Alarm button 6 times, third alarm after 8 times, forth alarm after 10 times and so on.

HOW TO CHECK IF THE ALARM IS ON OR OFF?

To check if the first alarm is off or on, when the screen is black, press the top Time/Alarm button 5 times.

To check if the second alarm is off or on, when the screen is black, press the top Time/Alarm button 7 times.

To check if the third alarm is off or on, when the screen is black, press the top Time/Alarm button 8 times.

And so on…

HOW TO TURN ON THE VIBRATION

If the Pjama Watch has stopped vibrating with the alarms and the timer countdown, that means you have accidentally turned on the silent mode. You can press the two buttons together for 5 seconds to reactive the vibrating mode.  The display will show  "Vib"

HOW TO ACTIVATE/DEACTIVATE THE ALARM?

- To activate or deactivate the first alarm, when the screen is black, press the top Time/Alarm button 5 times. Before the screen turns off, hold down
the top Time/Alarm button for 3 seconds to toggle between alarm on (A1 ON) or off (A1 OFF). When the correct setting is shown, wait 5 seconds until the
screen turns off and the activation/deactivation of the alarm is saved.

- The activation/deactivation of the second alarm is reached after pressing the top Time/Alarm button 7 times, third after 9 times, forth after 11 times and so on.