Refund policy
RIGHT TO PURCHASE CANCELLATION AND RETURN OF ITEM(S)
You have the right to cancel your purchase if the item you have purchased from us does not meet your expectations. No business is complete until you have received and accepted your item(s). You'll be completely satisfied, otherwise you will get your money back. If you are not satisfied, you have 14 days from the date you received your item(s). You have the right to open the packaging to verify that the item(s) are in perfect condition.
The product must, for passing the return, be sent back in the same condition and should be returned in their original packaging together with all related manuals and parts. The return will be made in the same shipping container it came in or equivalent such. When you use your right as above, you will receive, upon satisfactory return, refund (excluding the paid cost of return postage) from us within 30 days of our receipt of the goods.
RIGHT OF EXCHANGE
As customer, you have the right to exchange your item(s) for an equivalent product within 14 days of receipt of the item(s), although the right of exchange shall not apply to sales and special-offer products. In order for a return to be approved, the item(s) must be returned in their original condition and in their original packaging together with all related manuals and parts. The return must be made with the same wrapping as when it was received, or with equivalent wrapping. At an exchange of purchased item(s), the freight cost of the returned item will be borne by you, and the freight cost of sending the exchanged item to you will be borne by us.
COMPLAINTS
Should the item(s) be damaged upon receipt, or should you receive an incorrect product, or should the item(s) in any other way deviate from the agreement between yourself and us, you shall have the right to submit a complaint. Complaints concerning an item must be submitted as soon as possible. A complaint submitted within 2 months of a fault being discovered will always be considered as being made within the permitted period of time. As soon as a returned item has been received in accordance with what is set forth above under "Right to purchase cancellation and return of item(s)", a refund will be made to you within 30 days of us having received your complaint.
Your right to submit a complaint against a purchased item is governed by the rules applicable according to the laws of the country from which you have placed your order. Your right to submit a complaint against a purchased item will, however, never exceed 2 years.
If you need more instructions regarding submitting a complaint, please contact our customer service via e-mail at support@e3health.com.au.
RETURN SHIPMENT
When using the right to purchase cancellation or right to submit a complaint or right of exchange, you shall be liable for the returned item(s) during the return shipment, and you shall thereby be liable to compensate us for item(s) returned should such item(s) be damaged or lost during the return shipment. In view of that you are liable for the returned item(s) until they have been received by us, we recommend that you make a note of the parcel's tracking number.